CANCELLING ORDERS BEFORE SHIPMENT – DIGITAL STORES
You may cancel any order free of charge and without giving us any reason within thirty (30) minutes from the time the order was placed. Please note that we begin processing orders placed at our Digital Stores almost immediately.
Orders that are "Pending" or "On Hold" cannot be cancelled. If you do not cancel an order within the thirty (30) minute window, the product(s) will be delivered to you and may be returned in accordance with the return procedure set out below.
RETURNING PRODUCTS AFTER PURCHASE/DELIVERY
Unless otherwise stated in the DREAMVILLEUNIVERSITY Store (e.g., marked as “Final Sale”), you can return your purchase in accordance with the terms of the return policy described in the DreamvilleUniversity Store at the time of your purchase and available at www.keepdreamingapparell.com.
RETURNS OF DEFECTIVE PRODUCT
You are entitled to return products if they are defective or otherwise not in conformity with your order when you received them. This does not affect your statutory rights. In the event your claim is justified (as determined by DreamvilleUniversity in its sole discretion), the purchase price and any shipping costs will be refunded. For instructions on how to return defective products, please visit the Returns section on theContact pages posted on our Digital Stores.
REFUND INFORMATION
Refunds will be issued to the original form of payment. This applies to all NIKE Store returns. For information on how to complete a return and for refund timelines, visit the Returns section on theContact pages posted on our Digital Stores.
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation supply chain shortages, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms: (1) We will provide notice to you as soon as reasonably possible; and (2) our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended during the time needed for resolution of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the order if an Event Outside Our Control takes place and you no longer wish us to provide the products.